Help Center

Quick answers to the most common questions from our guests

Frequently Asked Questions

Cancellation/Change of a reservation

  • Can I cancel or change my reservation through Alsuwaidi?

  • If I need to cancel my booking will I pay a cancellation fee?

  • Where can I find the cancellation policy of the hotel?

  • Can I cancel or change a Secret Deal or non-refundable booking?

  • How do I know that my booking has been cancelled?


  • I am entering my credit card details, when will I pay?

  • Will I receive a receipt for my purchase that can be used for expense reporting?

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+971 7228 8300

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