Cancellation/Change of a reservation

• Can I cancel or change my reservation through Alsuwaidi?

  Yes, it’s easy. You can cancel or change your booking via our self-service tool ‘My Account. Please, remember to check the hotel’s cancellation policy before making any changes to your booking. Non-refundable rooms and other special deals can have a different cancellation policy. Room specific cancellation information is included beside the room type under the ‘Conditions’ column.

• If I need to cancel my booking will I pay a cancellation fee?

  Cancellation policy varies from room to room. Usually you can cancel or change your booking right up to 24 hours prior to arrival time. You can check what any hotel’s policy is, and whether they will charge a cancellation fee, under ‘Hotel Policies’. This information is also included in your confirmation email. Please note that non-refundable and other ‘special deal’ rooms can have a different policy. You can see specific room policies under the ‘Conditions’ column beside ‘Room Type’.

• Where can I find the cancellation policy of the hotel?

  Room specific cancellation information is included beside the room type under the ‘Conditions’ column. Please note that with special deals, the cancellation or deposit policy differs from the normal policy, so it’s wise to check both. The specific information, relevant to your booking, will also be included in your confirmation and on My Alsuwaidi.

• Can I cancel or change a Secret Deal or non-refundable booking?

  It is not possible to change the dates of stay for ‘Secret Deals’ and ‘Non-Refundable’ bookings because of their special low rates. If you choose to cancel reservations for these rooms, you may incur charges according to the hotel’s policy.

• How do I know that my booking has been cancelled?

  Once you have cancelled your reservation you should receive an email confirming the cancellation. Please check your inbox and spam/junk mail folders. If you don’t receive an email please contact us.

Payments

• I am entering my credit card details, when will I pay?

  Alsuwaidi reservations are charged immediately upon confirmation, unless you choose to pay later on an eligible reservation. If your reservation is refundable and you cancel it before the deadline, refunds are processed instantly.

• Will I receive a receipt for my purchase that can be used for expense reporting?

  Yes. Receipts of purchase are attached as a PDF to your confirmation email and are designed for expense reporting. They do not mention rewards.